• ORDERS & RETURNS

  1. All prices on the website are stated in United Arab Emirates Dirhams (AED). For customers ordering from outside the UAE, please factor in any currency exchange rate fluctuations.
  2. As of 1 January 2018, UAE value added tax ("VAT") at the rate of 5% will be applied to all items.
  3. For payment, we accept major credit cards and bank transfers, AMEX is not accepted.
  4. All custom-made orders are non-returnable.
  5. We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
  6. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
  7. Refunds will be done only through the Original Mode of Payment.
  8. Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
  • SHIPPING & DELIVERY

  1. We ship worldwide except Qatar.
  2. All of our garment shipments are insured and delivered to you via Emirates Post. Upon order placement and processing, you will be notified by email with your shipping tracking number to trace your package’s delivery at your convenience.
  3. Shipping duration depends on the item(s) ordered. Estimated lead-time can be viewed on the items’ individual pages. Custom orders can take anywhere from 2-3 weeks for delivery.
  4. For all international orders, the customer assumes responsibility for all custom/import charges applicable to their country.
  5. Delivery within UAE cities shall be in 3 – 5 working days and from 10 to 15 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 30 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.